Please use our HIS SIMPLEX Knowledgebase

Support

Known Issues & solutions:

• Error: Multiple pages open à Please close all other Simplex windows you have open and restart Edge.
• In case you still have issues, please open the edge browser in incognito mode and try again: Right click on the edge symbol in your task list and click “New InPrivate Window”.

Please follow the steps mentioned below, in case you need further support

1. Ask your champion or colleagues for support.
2. Ask your CM for support.
3. If urgent: Contact the SS HIS Support team directly
   1. Index - Sajin: +971 56 678 2980
   2. CW - Sami: +971 56 544 1033
   3. DKP - Pascal: +971 50 328 0687
4. If not urgent: Please raise a ticket on Happyfox with Category “Hospital Information System”